YOUR QUESTIONS ANSWERED
HOW LONG WILL MY ORDER TAKE?
Our typical turnaround time is 4–6 weeks. Because every sign is made to order, production takes a little time—but we promise it’s worth the wait. Shipping time is additional, so please order early if you’re celebrating by a specific date.
CAN I REQUEST A RUSH ORDER?
Possibly! Rush availability depends on our current production schedule. Contact us before ordering with the date you need your sign, and we’ll let you know what’s possible. Rush fees may apply.
DO YOU CREATE COMPLETELY CUSTOM SIGNS?
Absolutely. Have a phrase, milestone or inside joke worth celebrating? Tell us your idea, and we’ll help turn it into a sign made just for you.
WILL I SEE MY CUSTOM DESIGN BEFORE IT’S MADE?
Yes! Custom orders receive a digital proof for approval before production begins. Please review it carefully—once approved, your sign moves into production and changes may no longer be possible.
CAN I CHANGE OR CANCEL MY ORDER?
Contact us as soon as possible. Because our products are made to order, changes or cancellations may not be possible once design work or production has begun.
WHAT ARE THE SIGNS MADE OF?
Our signs are custom made from durable acrylic and designed to be lightweight, easy to hold and ready for every photo op. Specific dimensions and details are listed on each product page.
WILL THE COLORS LOOK EXACTLY LIKE THEY DO ON MY SCREEN?
We do our best to represent every color accurately, but screens can display colors a little differently. Slight variations may also occur during production—that’s part of what makes each sign uniquely yours.
HOW DO I CARE FOR MY SIGN?
Our acrylic signs are made to celebrate with you for years to come. Gently wipe yours with a soft microfiber cloth, and avoid abrasive cleaners, paper towels and harsh chemicals. To help prevent scratching and extend the life of your signs, store them safely and avoid stacking them directly on top of one another.
WHAT IF MY SIGN ARRIVES DAMAGED?
We’ll make it right. Contact us as soon as possible with your order number and clear photos of the packaging and damage so we can help.